‘ask anything' service from Maureen 118212

WIN are powering Maureen 118212, one of a number of directory enquiry services in the UK. This is a partnership between KC Contact Centres and WIN. KCom are using our console solution to receive the text enquiries, and then answer the query.

Where WIN comes into play is by providing a content management solution, which provides KC Contact Centres with back-office administration and content moderation. WIN's technology also enables operators to provide greater customer support by storing callers' questions as well as the answers delivered to them by the contact centre.  This way, operators are well-equipped with the caller's enquiry history and able to provide them with relevant and informative customer service at any time. WIN is also providing the SMS delivery platform which will process all responses and sends the SMS messages out to the customers.

So lets give it a go...

First choose a question, in principle anything. You then text the question to 118212 (same as the voicedial). And await an answer.

After a short while you should get the answer back, well it seems to have worked for me. If you want to find out more about the service then have a chat with Martin King.